Order Confirmation

You will receive a confirmation email once your order has been completed, detailing the items purchased and the transaction made.If any product is unavailable after the order has been placed, we will inform you as soon as possible and issue the corresponding refund using the same payment method used for the purchase.

Payments

All purchases must be made by credit/debit card or through PayPal. Your banking details are not visible to us and are never stored on our servers. Payment must be completed and validated before the order is shipped.

Deliveries

All orders are shipped from Barcelona, Spain. Shipping costs are calculated during the checkout process based on the weight of the products and the destination.Items are carefully packed to ensure proper protection during transport. Orders are shipped within up to 3 business days from order confirmation. Once shipped, you will receive an email with the tracking number.

Estimated delivery times are:

Spain: 2–4 business days

Europe: 4–8 business days

Rest of the world: 6–14 business days

Please note that international shipments may be affected by customs procedures, which may cause delays beyond our control.If your order does not arrive within the estimated timeframes or if you have any questions, you can contact us at: info@aidemi.eu

In-store Pickup

We offer pickup in Barcelona at no shipping cost. We will notify you by email when your order is ready for collection.

Returns and Cancellation

Returns or exchanges are not accepted once the order has been placed.We recommend reviewing your purchase carefully before completing it. If you receive a defective or incorrect product, please contact us and we will assess your case.For anything else, please contact us at info@aidemi.eu so that we can advise you on how to proceed.